Clik here to view.
Is Your Approach to ITSM Working? – An Alternative to Rip and Replace
Integration as an Alternative to Rip and Replace Ben Cody of Serena Software contributed this article. If you would like to guest post on The ITSM Review please contact us. When I speak to...
View ArticleClik here to view.
The ABC of ITSM: Why Building The Right Process Matters
Attitude, Behaviour and Culture (ABC) - this sets out to ensure that the human aspect of ITSM and service delivery matches that of the IT implementation. This article has been contributed by Ben Cody...
View ArticleClik here to view.
ITSM and multi-sourcing – taking a joined-up approach
"Multisourcing is the disciplined provisioning and blending of business and IT services from the optimal set of internal and external providers in the pursuit of business goals." ~ Wikipedia Behind the...
View ArticleClik here to view.
Is Your Approach to ITSM Working? – An Alternative to Rip and Replace
Integration as an Alternative to Rip and Replace Ben Cody of Serena Software contributed this article. If you would like to guest post on The ITSM Review please contact us. When I speak to...
View ArticleClik here to view.
The ABC of ITSM: Why Building The Right Process Matters
Attitude, Behaviour and Culture (ABC) - this sets out to ensure that the human aspect of ITSM and service delivery matches that of the IT implementation. This article has been contributed by Ben Cody...
View ArticleClik here to view.
ITSM and multi-sourcing – taking a joined-up approach
"Multisourcing is the disciplined provisioning and blending of business and IT services from the optimal set of internal and external providers in the pursuit of business goals." ~ Wikipedia Behind the...
View Article
